Who does not have a support email address?
Every company has an email address This email address is being protected from spambots. You need JavaScript enabled to view it. These emails are flooded by
- Spam
- Thank-mails
- Customer questions
- Serious complaints
Usually a team works on these mails in order to answer them as soon as possible.
What do support mails have to do with customer satisfaction?
Hopefully your anti-spam system has already sorted out spam emails automatically. Since you offer high quality, your support team will read many thank-you-emails and answer customer questions. In the great flood of mail could be hidden an email in which a very important customer threatens his dismissal, if the complaints are not resolved promptly. So the question is:
How can the really important mails be recognized?
A deep learning software can subordinate the incoming support emails into the categories described above. This gives you the option:
- To ignore thank you emails
- To answer customer inquiries
- Serious complaints promptly answered
